IMPORTANT TRAVEL AGENT INFORMATION

 Toll-Free Reservations: 1-800-526-2447        Local Fax number: (212) 949 8776
E-mail: sales@apc-consolidators.com

American Passenger Consolidators, Inc.
317 Madison Avenue, Suite 1715
New York, New York 10017

 HOURS OF OPERATION:
            Our professional reservation specialists staff our phones Monday through Friday 9:00AM until 6:30PM Eastern Time. On weekends we are available to assist with your last-minute travel or emergency needs between the hours of 11:00AM and 2:00PM Saturdays. We are closed Sundays.

              You can contact us at any time by FAX or from the Internet.

 APC FARES:
           The travel agent fares we offer you are NET, and unless specified otherwise, do not include U.S. or overseas government taxes, user fees, fuel and other surcharges or U.S. flag carrier security fees. They are not subject to agency commission. Since most of our tickets show  “BULK” or  “BT” in the flight and passenger coupon Fare/Tax/Total boxes, you are free to establish your own commission level and thus consistently clear higher profits than possible under current airline commission cap policies.

              Some times during the year airlines will offer public sale promotions with fares that appear to be cheaper or more desirable than APC’s consolidator fares. Look closely at the terms and conditions of those fares for our NET consolidator fares may in fact be more attractive due to our ability to provide last-minute fares, one-way fares and often even less restrictive conditions. If your client can qualify for any of those public sale fares, then go ahead and make the booking but be sure to contact us because in many instances we are able to offer you up to 13% commission with no cap on those limited offer promotions.

 HOW TO BOOK WITH APC:
            You can book reservations for your clients by calling our Toll-Free number, by faxing your request or by sending an e-mail request. In all cases we will respond quickly with confirmation of space and/or fare.

              Since consolidator fares are booked in special restricted classes of service, some of which may not be visible in your CRS system, we will advise you what to look for, for each airline we represent. You should check availability in your own CRS accordingly before contacting us for the confirmation.

              Do not book your own reservation. Our airline contracts require that we make all bookings and issue all tickets. We are not able to take over a booking you have made in your own system. Airlines will also cancel duplicate bookings without consultation when they find them, especially during high demand travel periods.

 PAYMENT:
            APC accepts payment by agency check or Visa, Mastercard, American Express, Diners Club, Carte Blanche and Discover cards. Credit cards are charged gross and commission is mailed to you approximately two weeks after the outbound travel commences. For all credit card transactions we require that you or your client fax us legible copies of the card charged, identification and a signed authorization (our form). Please advise your client that their statement will reflect a charge by “APC,” not the airline or your agency. A service charge (amount varies with ticket value) applies to all credit card transactions. Service charges do NOT apply to tickets issued on Continental Airlines, Virgin Atlantic, Swissair, Sabena or Austrian airlines. For these carriers only, the ticket will reflect the gross amount (the net price plus all applicable taxes and user fees plus your commission) which you specify at the time you order the ticket and your commission will be mailed to you as detailed above.

 TICKETING:    
            At APC we pride ourselves on the timely production of your clients travel documents. And, there is never an extra charge for “rush” or last minute tickets. All tickets are issued and shipped the same day your payment is received. To insure accountability, all tickets are sent via overnight delivery services. Our charge is $10 for next business afternoon delivery using Airborne or FedEx or $8 for two-day delivery. We are also happy to use your account number if you have an advantageous contract with a shipper. More and more, airlines are permitting us to offer electronic ticketing of consolidator fares. Please ask us for details at the time of booking.

 CANCELLATION & CHANGE FEES:
            Cancellation and change policies vary by Airline. In general terms you can assume that once travel has begun the return flights can be changed for a penalty but the itinerary cannot be changed. All tickets are non-endorsable and non-transferable, and “no-show” tickets are generally non-refundable. In most cases name changes and waitlisting are not permitted. In all cases non-commissionable cancellation and change fees will apply.

 REFUNDS:
            APC must receive all tickets to be refunded before the scheduled outbound departure date.Partially used tickets are not refundable. The process (which is subject to carrier policies) can take a long time. Qualified refunds are subject to a non-commissionable refund penalty.

              In the case of lost tickets, your client is required to pay again and file a Lost Ticket Indemnity with the airline.

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